Notes on automation and AI.
What we learn building AI agents, automations, and software for real businesses. Written plainly, with real numbers where we have them.
8 min read
AI Order Entry: Turn Order Emails and PDFs into Orders
How an AI assistant reads order emails and PDFs, fills in your order form, and marks every field for review, so staff check orders instead of typing them.
AI & Automation
9 min read
AI Phone Agents for Small Business: What They Can Do
What an AI phone agent can handle for a small business, where it falls short, the Canadian calling rules to check first, and what it costs to run each month.
AI & Automation
9 min read
How to Match Interac e-Transfers to Invoices Automatically
Stop reading payment emails one at a time. How an e-Transfer matcher reads Interac notices, matches each one to an invoice, and records it in QuickBooks.
AI & Automation
7 min read
QuickBooks Online Automations That Save Hours Every Week
The built-in QuickBooks Online features to switch on first, then the custom automations that end double entry: invoice sync, payment matching, and time off.
AI & Automation
8 min read
Hourly vs Subscription Software Development: Real Costs
Hourly, fixed bid, or subscription? What each way of paying for software work costs a small business, where each fits, and when a subscription is wrong.
Pricing
8 min read
How to Calculate AI Automation ROI Before You Invest
Work out if an automation pays for itself before you buy: hours saved, full costs, and payback in months, with a worked example in Canadian dollars.
AI & Automation
7 min read
5 Business Processes to Automate with AI in 2026
The five back-office jobs a small business should automate first: invoices, payments, order entry, reports, and new inquiries. What each fix looks like.
AI & Automation
8 min read
AI Automation for Ontario Clinics: A PHIPA Guide
Where AI automation saves clinic staff time, and the PHIPA checks to make first: vendors, breach notice, data outside Ontario, and AI scribes. Plain words.
AI & Automation
6 min read
AI Document Processing for Canadian Law Firms
Where AI helps a small law firm with intake, contracts, and files, what the Law Society of Ontario expects on confidentiality, and how to start safely.
AI & Automation
6 min read
AI Predictive Maintenance for Small Manufacturers
What predictive maintenance and AI quality checks need to work, why reliable scheduled maintenance comes first, and a practical plan for a small plant.
AI & Automation
8 min read
AI for Small Business: A Practical Guide Without Hype
What AI does well and poorly for a small business, when tools like Copilot are enough, when custom work pays off, and how to start small and measure it.
AI & Automation
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