connect to get started with your remote support session.
Please follow these instructions to proceed.
1) Click the download button below and save the file to your desktop
2) Once downloaded you will need to open the file which was saved to your desktop.
Double click the file to run it, and when prompted by windows security control, select Yes. (you may be prompted to allow network access, click Allow Access to proceed if this happens)
3) Now you will see a window that looks like this. Please take the ID number and password shown and provide this to your support specialist.
4) Await a response from your support agent as they connect to your system remotely. Once you close this program, we will lose access so please do not close it until the session is finished.